Refund and Cancellation Policy

Last updated: August 12, 2026

Digital Delivery And Shipping

MeetingMate is a digital software service. There is no physical shipping. After a successful payment, purchased minutes are normally credited to your account automatically within a few minutes. If minutes do not appear, contact us with your mobile number and Razorpay payment ID.

Cancellation

Purchased minutes are prepaid credits, not a recurring subscription. There is no monthly plan to cancel. You can stop using the service at any time. Future purchases happen only when you choose to buy more minutes.

Refund Eligibility

We review refund requests case by case. Refunds may be approved for:

• Duplicate payments for the same purchase.
• Payments captured by Razorpay where minutes were not credited and we cannot manually credit them.
• Technical errors caused by MeetingMate that prevent use of newly purchased minutes.
• Accidental purchase requests made within 7 days, if the purchased minutes have not been used.

Non-Refundable Cases

• Minutes that have already been used.
• Issues caused by unsupported devices, denied permissions, operating system restrictions, or poor internet connection after the service has worked as described.
• Misuse, violation of the Terms, blocked accounts, or attempted billing abuse.
• Payments marked failed, abandoned, or not captured by Razorpay. In those cases no money should settle with us.

Refund Timeline

If approved, refunds are initiated to the original payment method through Razorpay. Bank and payment provider timelines can vary, but refunds commonly take 5 to 7 business days after initiation.

How To Request A Refund

Email support@meetingmate.in with:

• Your registered mobile number or email address.
• Razorpay payment ID or order ID.
• Purchase amount and date.
• A short explanation of the issue.

Support For Missing Minutes

If payment succeeded but minutes did not appear, we may manually credit the correct minutes after verifying the Razorpay payment record. This is usually faster than a refund.

Changes

We may update this policy from time to time. Updated versions will be posted on this page.